TEKSynapse
Our Managed Service Offering
TEKSynapse is a critical component of our overall service, ensuring that the solutions in which you have made significant investment remain at the forefront of technology.
HOW WE ALIGN TO YOUR BUSINESS OBJECTIVES
The business benefits of managed services, in combination with the money you can save, make it a smart solution for today’s businesses and help to lessen your business challenges. By outsourcing the management of your critical IT systems needs to a managed services provider, you can focus on your core business and leave the IT to the experts.
WHAT IS COVERED
The TEKSynapse offering is built on a foundation designed to deliver exceptional value to our clients. Anchored in ITIL best practices, our approach ensures structured and efficient service delivery while incorporating a commitment to innovation and governance.
Our operations revolve around four key pillars, each contributing to the overall success of our managed services. Surrounding and supporting our service delivery pillars are the principles of Innovation and Governance – Engagement.
OUR CORE PRINCIPLES
Innovation
Innovation is at the heart of what we do. By embracing cutting-edge technologies, exploring all possible approaches, and staying ahead of industry trends, we continuously deliver solutions that add value to your organisation. Our team actively seeks opportunities to implement creative strategies that drive operational efficiency, enhance user experience, and meet future challenges.
Governance – Engagement
Governance ensures we operate with accountability, consistency, and transparency. We maintain rigorous standards to safeguard compliance, manage risks, and align with best practices. Engagement is equally vital. By fostering open communication, active collaboration, and tailored solutions, we ensure our services are fully
aligned with your business goals and expectations.
TOOLSET AND TECHNOLOGY
Underpinning the delivery of these services we use a modern ITSM tool (FreshService) along with a range of other premium tools within our managed service to deliver on designed services and available service catalogue. Using our expertise within the Microsoft technology ecosystem we leverage the optimum tools to ensure
continuous monitoring, alerting and maintenance using AI and automated corrective actions to ensure optimum technology and application service operation.
OUR SERVICE LEVELS
ENTERPRISE
- Initial Response Time: <15 mins
- Resolution Target: 2 hours
- Notification Frequency: Every 30 mins
PREMIUM
- Initial Response Time: <30 mins
- Resolution Target: 4 hours
- Notification Frequency: Every 30 mins
ESSENTIAL
- Initial Response Time: <60 mins
- Resolution Target: 6 hours
- Notification Frequency: Every 2 hours
