Microsoft Platform – Microsoft Dynamics 365 – Customer Insights
Empower your Organisation with Customer Insights
Embrace the transformative potential of TEKenable’s Dynamics 365 Customer Insights offering. Empower your organisation to deliver outstanding customer experiences, establishing the groundwork for crafting genuinely personalised, agile, and cohesive customer journeys across sales, marketing, and service divisions.
Copilot in Microsoft Dynamics 365 Customer Insights
WITH CUSTOMER INSIGHTS YOU CAN:
ENGAGE CUSTOMERS IN REAL-TIME
Enable real-time trigger-based customer journeys via email, text, or push notifications, ensuring timely, personalised responses to customer actions across channels.
WIN CUSTOMERS AND EARN LOYALTY FASTER
Real-time customer journeys span every touchpoint, delivering a seamless end-to-end experience.
PERSONALISE CUSTOMER EXPERIENCES WITH AI
Transform insights into action with AI-driven recommendations for content, channels, and analytics. Seamlessly integrate data segments and profiles for deeper customer understanding.
GROW WITH A UNIFIED, ADAPTABLE PLATFORM
Seamlessly tailor and integrate with your existing tools. Streamline compliance and accessibility management.
HAVE YOU IMPLEMENTED MARKETING AUTOMATION?
Marketing Automation improves your lead management and prioritisation, resulting in a better ROI. Businesses report up to 77% more conversions and 4.5 times more sales leads when using Marketing Automation.
This allows you to automate processes and create personalised journeys across all touchpoints to:
Strengthen Relationships
Earn Loyalty
Score More Leads
We rapidly design, develop, and deploy a line of business applications often with little or no bespoke software, a low code/no code approach.
Nurture leads, take actions based on insights, and enhance your marketing activities
Read more of our case studies on Customer Insights
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Customer Success Stories
Trusted for over 20 years
We deliver according to our values. Resilience, Heartfelt Service, Always Striving and Insatiable Curiosity.
Awards and Certifications
Reasons you can trust us.
Microsoft Dynamics 365 Customer Insights FAQ's
What is Microsoft Dynamics 365 Customer Insights?
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What is Customer Insights – Journeys?
Customer Insights – Journeys replaces the retired Outbound Marketing module and enables real‑time, event‑triggered customer journeys. It supports dynamic segmentation, consent management, personalised content, and multi‑channel orchestration. TEKenable works extensively with Real‑Time Journeys, including consent migration, segment setup, templates, pages/forms, and compliance profiles.
What does a Microsoft Dynamics 365 Customer Insights implementation involve?
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An implementation typically includes:
- Data discovery & unification
- Identity resolution & customer profile setup
- Segmentation design
- Consent & compliance configuration
- Channel and trigger setup
- Journey creation & testing
- Analytics dashboards
TEKenable delivers all of these components through a proven migration and onboarding framework.
Can TEKenable help my team learn Customer Insights?
Yes. Your team already engages in Customer Insights and Real‑Time Journeys training workshops internally (e.g., learning sessions and Microsoft Learn resources). TEKenable provides structured training aligned to your industry use cases and day‑to‑day operations.
How does Customer Insights improve segmentation?
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Which industries benefit most from Customer Insights?
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How does Customer Insights integrate with other Dynamics 365 tools?
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Microsoft Dynamics 365 Marketing FAQ's
What is Microsoft Dynamics 365 Marketing?
Microsoft Dynamics 365 Marketing is a marketing automation platform within the Microsoft Dynamics 365 ecosystem that helps organisations plan, execute, and analyse marketing campaigns. It enables businesses to create personalised customer journeys, manage leads, run email campaigns, and track engagement across multiple channels.
What is Dynamics 365 Marketing used for?
Dynamics 365 Marketing is used to automate and manage marketing activities such as email campaigns, customer segmentation, lead nurturing, event management, and marketing analytics. It allows organisations to deliver targeted communications and improve engagement with prospects and customers.
What are the key capabilities of Dynamics 365 Marketing?
Key capabilities include customer journey orchestration, advanced segmentation, automated email marketing, lead scoring, campaign performance tracking, and event management. The platform also integrates closely with other tools in the Microsoft Dynamics 365 ecosystem, enabling marketing and sales teams to work with the same customer data.
Does Dynamics 365 support marketing automation?
Yes, Microsoft Dynamics 365 Marketing provides robust marketing automation features. Businesses can create automated customer journeys that trigger communications based on customer actions, behaviour, or lifecycle stage, helping marketing teams deliver timely and relevant messaging.
How does AI enhance marketing insights in Dynamics 365?
AI capabilities within Microsoft Dynamics 365 help marketers analyse customer data, predict behaviour, and optimise campaign performance. These insights allow organisations to refine targeting, improve engagement, and make more data-driven marketing decisions.
What does a Dynamics 365 Marketing consultant do?
A Dynamics 365 Marketing consultant helps organisations implement, configure, and optimise Microsoft Dynamics 365 Marketing. Their responsibilities typically include system setup, workflow automation, integration with other platforms, user training, and ensuring the solution aligns with business and marketing objectives.