Microsoft Platform – Microsoft Dynamics 365 – Customer Insights
Empower your Organisation with Customer Insights
Embrace the transformative potential of TEKenable’s Dynamics 365 Customer Insights offering. Empower your organisation to deliver outstanding customer experiences, establishing the groundwork for crafting genuinely personalised, agile, and cohesive customer journeys across sales, marketing, and service divisions.
Copilot in Microsoft Dynamics 365 Customer Insights
WITH CUSTOMER INSIGHTS YOU CAN:
ENGAGE CUSTOMERS IN REAL-TIME
Enable real-time trigger-based customer journeys via email, text, or push notifications, ensuring timely, personalised responses to customer actions across channels.
WIN CUSTOMERS AND EARN LOYALTY FASTER
Real-time customer journeys span every touchpoint, delivering a seamless end-to-end experience.
PERSONALISE CUSTOMER EXPERIENCES WITH AI
Transform insights into action with AI-driven recommendations for content, channels, and analytics. Seamlessly integrate data segments and profiles for deeper customer understanding.
GROW WITH A UNIFIED, ADAPTABLE PLATFORM
Seamlessly tailor and integrate with your existing tools. Streamline compliance and accessibility management.
HAVE YOU IMPLEMENTED MARKETING AUTOMATION?
Marketing Automation improves your lead management and prioritisation, resulting in a better ROI. Businesses report up to 77% more conversions and 4.5 times more sales leads when using Marketing Automation.
This allows you to automate processes and create personalised journeys across all touchpoints to:
Strengthen Relationships
Earn Loyalty
Score More Leads
We rapidly design, develop, and deploy a line of business applications often with little or no bespoke software, a low code/no code approach.
Nurture leads, take actions based on insights, and enhance your marketing activities
Read more of our case studies on Customer Insights
International Crisis Accommodation System in Support of Ukraine
International Crisis Accommodation System in Support of Ukraine Summary As a result of
Customer Success Stories
Trusted for over 20 years
We deliver according to our values. Resilience, Heartfelt Service, Always Striving and Insatiable Curiosity.
Awards and Certifications
Reasons you can trust us.
Microsoft Dynamics 365 Customer Insights FAQ's
What is Microsoft Dynamics 365 Customer Insights?
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What is Customer Insights – Journeys?
Customer Insights – Journeys replaces the retired Outbound Marketing module and enables real‑time, event‑triggered customer journeys. It supports dynamic segmentation, consent management, personalised content, and multi‑channel orchestration. TEKenable works extensively with Real‑Time Journeys, including consent migration, segment setup, templates, pages/forms, and compliance profiles.
What does a Microsoft Dynamics 365 Customer Insights implementation involve?
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An implementation typically includes:
- Data discovery & unification
- Identity resolution & customer profile setup
- Segmentation design
- Consent & compliance configuration
- Channel and trigger setup
- Journey creation & testing
- Analytics dashboards
TEKenable delivers all of these components through a proven migration and onboarding framework.
Can TEKenable help my team learn Customer Insights?
Yes. Your team already engages in Customer Insights and Real‑Time Journeys training workshops internally (e.g., learning sessions and Microsoft Learn resources). TEKenable provides structured training aligned to your industry use cases and day‑to‑day operations.
How does Customer Insights improve segmentation?
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Which industries benefit most from Customer Insights?
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How does Customer Insights integrate with other Dynamics 365 tools?
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