Agentforce

Create Powerful AI Agents

Build and customise autonomous AI agents to support your employees and customers 24/7, including full integration with the Salesforce ecosystem.

Agentforce is a proactive, autonomous AI application that provides specialised, always-on support to employees or customers. You can equip Agentforce with any necessary business knowledge to execute tasks according to its specific role.

The benefits of Agentforce?

x2 the performance of traditional bots

83% of customer queries without a human

50% case deflection rate expected

Humans with Agents drive customer success.

• Integrated • Easy to deploy • Customisable • Trusted and scalable • Open ecosystem

Agentforce for Every Team

Healthcare

Autonomously engages with patients, providers, and payers to resolve inquiries, provide summaries, and take action across multiple channels.

Banking

Autonomously analyses data, proactively manages client requests, and provides personalised service across retail, commercial, and investment banking.

Retail

Autonomously share campaign insights, proactively manage customer outreach, and resolve cases for fashion, grocery, and convenience retailers.

Operations

Autonomously helps Operations teams manage plan creation, resourcing needs, and track progress across teams.

Autonomously analyse customer surveys and reviews, proactively suggest customer retention improvements, and manage omni-channel experiences.

Analytics

Autonomously share data insights, conduct visualisations, and suggest data-driven actions to take.

Autonomously monitor security threat detection, share network insights, and resolve customer and employee helpdesk support cases.

Finance

Autonomously share insights on financial reporting and risk assessments, act on fraud detection, and resolve compliance-related queries.

Agentforce 2.0 is here!

For every team & workflow

Teams can now create their own custom Agentforce fast for any department with a new library of pre-built skills. These skills span CRM, Slack, Tableau, and partner use cases, as well as your own custom skills. Agentforce can also take action in any system or workflow by connecting to existing API’s or with

Collaborate in Slack

Agentforce is now available in Slack bringing customisable digital labor to where work happens. All of your employees can now collaborate with Agentforce directly in Slack to handle busy work, answer questions, and deliver instant expertise, so your team can stay focused on high-impact work. And Agentforce can now draw from conversational data to make every action and answer more relevant.

More trusted than ever

The Atlas Reasoning Engine is now smarter with enhanced reasoning and data retrieval techniques. This enables Agentforce to think deeply when presented with complex, multi-step questions – reasoning across data sources that have been enriched with additional customer-specific metadata, so that Agentforce can take the best action and deliver accurate, well-researched responses with inline citations.