RelateCare’s Journey to Data Excellence with TEKenable | Customer Testimonial (Podcast)

RelateCare leverages its experience in healthcare and customer service, to provide top-notch contact center services. Based in Waterford, they serve both the healthcare sector in Ireland and the US, with around 1,000 agents in Ireland and a few hundred in the US, making them a significant player in the industry.

Listen to Tim O’Byrne’s (Group Chief Financial Officer, RelateCare) podcast, as he details their journey with TEKenable.

Choosing the Right Partner

After an extensive RFP process involving several parties from the US and Ireland, RelateCare selected TEKenable as its partner. The decision was driven by TEKenable’s client-focused approach, flexibility, and willingness to challenge and improve RelateCare’s thinking 

TEKenable’s ability to listen to RelateCare’s needs and provide innovative solutions made them stand out from other contenders.

Tim appreciated that TEKenable challenged their way of thinking, rather than just accepting their requests without question. This approach demonstrated that they were a good partner, as they provided valuable insights and suggestions for alternative solutions.

RelateCare’s journey with TEKenable underscores the importance of recognising limitations and finding the right partner to support technical needs. By collaborating with TEKenable, RelateCare has successfully built a robust and efficient data management system, enhancing their service delivery and customer satisfaction. This partnership has not only addressed RelateCare’s current challenges but also positioned them for future growth and innovation 

“My key message for you today is that we recognise our limitations. It’s okay for everyone to admit that if you’re not a tech expert, you need to seek support elsewhere. The most important thing is to find the right partner. We were fortunate to find TEKenable as the right partner for us,” – Tim O’Byrne, RelateCare