Microsoft Dynamics 365 Field Service
Packages
Field Service Accelerator
A fast, predictable implementation of core Dynamics 365 Field Service capability, configured, not re-engineered , built to get standard field operations live quickly and reliably.
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Starting price €
(Licenses not included)
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Best for
Growing teams
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What it is
Designed for organisations taking their first step into modern field service management, this package provides the essential tools to manage work orders, scheduling and field operations more effectively. With a structured, proven implementation approach, teams can replace fragmented processes, improve visibility and build a scalable foundation for future growth, without the cost and complexity of a heavily customised solution.
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Who it's for
• Small-to-mid-market organisations new to Field Service. • Larger organisations piloting in one region or business unit. • Organisations moving from spreadsheets, email or basic scheduling tools. • Teams with straightforward service and scheduling requirements.
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Discovery
15 days
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Customisation
Moderate
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Automation
Advanced
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AI & Insights
Limited
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Integrations
Selective
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What business users experience
• Inefficient scheduling causing missed or double-booked appointments. • Limited visibility of jobs, technicians and service history. • Poor tracking of agreements, warranties and SLAs. • Need to modernise field operations quickly and with less risk.
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What this package delivers
• Work order management and status tracking. • Scheduling, dispatch and technician calendars. • Agreements, SLAs and entitlements. • Knowledge base setup for technicians. • Dashboards and reporting. • Standard Copilot capabilities, where available. • Automated workflows for notifications, approvals and updates. • Field Service mobile app configuration. • Security roles and user setup. • Selected customisation of fields, forms, views and business rules. • Admin and end-user training and handover.
Field Service
Advantage
scheduling, integration readiness, and expanded AI.
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Starting price POA
(Licenses not included)
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Best for
Enterprises
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What it is
Designed for organisations with more complex or growing field operations, this package builds on the core capabilities with greater automation, customisation and optimisation. It helps connect teams and processes, improve operational visibility and create a scalable solution aligned to your business, enabling you to deliver more efficient, consistent customer service as demand grows.
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Who it's for
• Mid-market and enterprise organisations with complex operations. • Businesses managing high volumes of technicians, assets or orders. • Organisations with complex contracts, warranties and entitlements. • Businesses requiring integration with ERP, CRM or IoT systems. • Teams looking to drive greater value through automation and field service data.
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Discovery
30 days
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Customisation
Extensive
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Automation
Enterprise
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AI & Insights
Full
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Integrations
Enterprise
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What business users experience
• Scheduling challenges across larger, complex field teams. • Fragmented data across ERP, CRM and field systems. • Complex contracts, warranties and SLAs. • Limited use of field and asset data to optimise operations. • Need for a scalable platform that supports future growth.
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What this package delivers
Everything included from the Accelerator package plus: • All core Field Service capabilities. • Resource Scheduling Optimization (RSO) for intelligent scheduling. • Advanced agreements, entitlements and SLAs. • Enhanced Copilot and AI capabilities, where available. • Advanced dashboards and analytics. • IoT and connected Field Service readiness. • Advanced customisation for complex processes. • Enterprise system integrations. • Advanced security and access controls. • Training and change management.
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