Microsoft Dynamics 365 Customer Service
Packages
From foundational case management to enterprise-grade AI, automation, and omnichannel service, our packages are designed to grow with your business.
Explore our packages to find the solution that best fits your goals, team size, and ambitions.
Customer Service QuickStart Essentials
Are you ready to move beyond spreadsheets and shared inboxes, and adopt a simpler, more structured way of managing your customer service operations?
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Starting price €52,000
(Licenses not included)
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Best for
Start-ups
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What it is
Customer Service Quickstart Essentials is a fast, practical implementation package designed to help organisations quickly move from manual, disconnected service processes to structured case management. It delivers the core capabilities needed to centralise customer interactions, improve visibility, and establish a reliable service foundation to transform your operations speedily.
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Who it's for
• Start-ups and small businesses • First-time Dynamics 365 Customer Service adopters • Teams currently relying on email, Excel, or informal processes
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Discovery Workshop
5 days
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Customisation
Minimal
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Automation
Basic
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Integrations
Out of the Box
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What business users experience
• A single view of all customer issues from creation to resolution • Clear ownership and accountability across service teams • Streamlined queues and structured workflows • Simple dashboards for tracking workload and performance • A consistent, easy-to-use agent experience
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What this package delivers
• Gain immediate visibility and control over all customer service activity • Replace manual processes with a structured, trackable case management system • Improve ownership and accountability across your service team • Enable faster response times with centralised queues and workflows • Empower teams with clear, real-time performance insights • Get up and running quickly with a low-risk, cost-controlled implementation • Strengthen customer satisfaction and retention
Customer Service Accelerator
Is your service operation outgrowing basic tools, and do you need a solution that aligns to your processes, SLAs, and teams while improving visibility, automation, and performance?
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Starting price €114,000
(Licenses not included)
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Best for
Growing teams
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What it is
Customer Service Accelerator is a business-aligned implementation package that extends beyond basic functionality to configure Dynamics 365 around your service processes, teams, and performance goals. It introduces automation, SLAs, knowledge management, and role-based experiences to improve consistency, productivity, and operational visibility across growing service teams.
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Who it's for
• Growing organisations and mid-sized teams • Businesses with defined service processes and SLAs • Teams managing multiple queues, roles, or support functions
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Discovery Workshop
15 days
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Customisation
Moderate
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Automation
Advanced
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AI & Insights
Limited
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Integrations
Selective
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What business users experience
• Service workflows tailored to real business processes • Automated routing, escalation, and SLA tracking • Role-based dashboards for agents, supervisors, and managers • Improved productivity through knowledge and automation
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What this package delivers
Everything included from the Quickstart Essentials package plus: • Align your customer service platform to business processes and team structures • Improve SLA visibility and escalation control operations • Boost agent productivity with knowledge, automation, and role-based experiences • Standardise service delivery to drive consistency across teams • Give managers clearer insight with role-based dashboards and performance reporting • Move beyond basic case tracking with a business-aligned implementation that scales
Customer Service Advantage
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Starting price POA
(Licenses not included)
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Best for
Enterprises
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What it is
Customer Service Advantage is an enterprise-grade implementation designed to transform service operations at scale, bringing together omnichannel engagement, AI-assisted support, automation, and deep integration to create a connected, intelligent platform for high-volume, complex service environments. Delivering advanced capabilities across multiple channels.
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Who it's for
• Mid-market and enterprise organisations • High-volume, multi-team service operation teams • Businesses with complex processes, integrations, and transformation goals
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Discovery Workshop
30 days
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Customisation
Extensive
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Automation
Enterprise
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AI & Insights
Full
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Integrations
Enterprises
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What business users experience
• Seamless engagement across digital and voice channels • Advanced routing, automation, and AI-assisted service • Integrated systems for complete visibility across customer journeys • Enterprise-grade dashboards, reporting, and governance
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What this package delivers
Everything included from the Accelerator package plus: • Transform customer service into a fully connected, enterprise-grade operation across teams • Deliver seamless experiences with omnichannel engagement across voice, chat, and digital channels • Unlock efficiency and scale through advanced automation and AI-assisted service • Integrate systems and data for end-to-end service visibility • Empower leadership with enterprise-level insights, analytics, and governance
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Get in touch with us and we’ll find the one that best suits your needs.
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