Microsoft Customer 360

Customer 360 Event

Hosted by TEKenable in Partnership with Microsoft. We would like to invite you to an exciting event, where we’ll be showcasing the latest innovations around Customer 360.

TEKENABLE EVENT IN PARTNERSHIP WITH MICROSOFT

This event is now fully booked.

1. Plan
We determine the capabilities that the Bot will have, the systems that it needs to interact with and how that will happen and pre-train the Bot with the language and transaction understanding that it will need.
2. Build
We build Low Code platform solutions using OneReach.ai and bespoke software based bots which are built using C#.NET on the Microsoft Bot Framework on the Azure cloud platform. We use Cortana Intelligence services from Azure for Language Understanding and a means to connect to the channels that the Bot will use.
3. Test
We encompass the usual software test, but also a cognition test in which we ask that you pretend to be customers and (ideally using actual call centre conversations) test the Bots understanding.
4. Publish
We make the Bot operational in the Clouds.
5. Connect
We make the Bot visible through the channels it will use to communicate. Apart from the web browser interface these include: Slack, Skype, Messenger, Teams, etc.

Why choose TEKenable as
your Digital Transformation Partner?

Proven Track Record of Delivery into Enterprise Customers

Group 125
dcc

and many more…

Over 150 Experienced Experts in Cloud and Low Code Platforms

Microsoft Powerapps

Guaranteed a High Standard of In-House Expertise

Microsoft Solutsion Partner
iso13485

Proven Track Record of Delivery into Enterprise Customers

Over 150 Experienced Experts in Cloud and Low Code Platforms

Guaranteed a High Standard of In-House Expertise

microsoft gold parter

Customer Success Stories

See More Case Studies
”TEKenable provided end to end expert technical advice throughout our major project to deliver fully integrated student grant administration systems for the Irish Government. From the original TEKenable architecture design concept, supporting us through complex public procurement and project governance frameworks and during the systems analysis, development, testing and implementation stages, the TEKenable team’s service delivery has been reliably and reassuringly available, comprehensive, agile and professional”
Paul Spring
ITC Manager
See More Case Studies

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Transformation Experts

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