A mid-sized European studio in film and television, operating across multiple markets, modernised its operations to overcome legacy system constraints and support strategic growth.
Their systems:
Reduced operational efficiency
Limited visibility into critical business data
Hindered customer service capabilities
The organisation needed a modern, scalable solution to support its growth and streamline operations.
The Solution
TEKenable designed and delivered a tailored business transformation strategy centred on Microsoft Dynamics 365 Business Central and CRM.
Migrating legacy systems to a unified, cloud-based platform to eliminate silos and improve data accessibility.
Automating core business processes across finance, operations, and customer service to reduce manual effort and increase consistency.
Integrating real-time analytics to empower faster, data-driven decision-making and enhance strategic visibility.
Enabling mobile access and remote collaboration, ensuring teams could operate efficiently across geographies.
Customising modules to align with industry-specific needs, particularly in financial reporting and compliance.
Ensuring seamless integration with existing tools and workflows to minimise disruption and accelerate adoption.
The Outcome
The transformation delivered measurable improvements:
35% reduction in manual processing time.
Enhanced customer engagement through streamlined service processes.
Improved strategic agility and responsiveness to market opportunities.
A modern, efficient finance system that replaced manual, Excel-based processes.
The transformation resolved key inefficiencies and equipped the organisation with a modern finance system, ready to scale, make faster decisions, and stay competitive in a dynamic market.
Contact us to find out more about how we can help support your digital transformation journey
Farrell Furniture, a leading full-service furniture solutions partner in Ireland, faced challenges in managing their operations efficiently due to their high-volume and complex manufacturing process and the use of existing ‘Legacy’ technology. Their business processes were extensively manual and excel based, causing errors, confusion, and delays, impacting product and customer delivery, and hampering expansion into new markets. To address these critical needs, Farrell Furniture partnered with TEKenable to implement a customised cloud-based solution using Microsoft Dynamics 365 Business Central and Microsoft Dynamics CRM, capable of meticulously tracking inventory and profitability on a project-by-project basis and remaining at the forefront of technological evolution through a continuous improvement release cycle.
The Solution:
Farrell Furniture faced issues with their ‘Legacy’ technology and manual processes, which hampered growth, expansion into new markets, and incurred increasing costs. To address these issues, they engaged TEKenable to deliver a Digital Transformation program, leveraging their expertise in ERP using Microsoft Dynamics 365 Business Central and Microsoft Dynamics CRM. TEKenable crafted a solution that seamlessly integrated all aspects of Farrell Furniture’s operations, sales, and finance, including sophisticated management capabilities across Sales, Manufacturing, Projects, Finance, and Inventory. They also introduced innovative tools like Optical Character Recognition (OCR) and advanced Expense Management systems to streamline operations, reduce manual effort, and enhance overall efficiency. The implementation of Business Central delivered a fully automated Configurator quote/sales to procurement and order fulfilment, triggering stock replenishment, and underpinned by a warehouse barcoding system for stock allocation and movement tracking. This was completed with field service and customer service ability to close the loop from first contact to fully completed order and financial update.
The Result:
The implementation of a future-proof ERP cloud solution using Business Central and Dynamics CRM has revolutionised the way Farrell Furniture manages its business. They now have a fully integrated system that includes sales, finance, inventory management, manufacturing, and project management, allowing for comprehensive analysis and management of profitability and costs. The system’s native Planning functionality enables efficient procurement and scheduling of raw materials and production, while the adoption of standard marketplace addons and banking integration enhancements has led to significant efficiencies. One of the most impactful results is the ability to access Business insights and real-time analytics, empowering Farrell Furniture to make data-driven decisions for strategic planning and long-term success. Through their partnership with TEKenable and the implementation of Microsoft Dynamics 365 Business Central and Microsoft Dynamics CRM, Farrell Furniture has streamlined and enhanced its operational capabilities and positioned itself to thrive in a competitive and technologically advanced business landscape.
In this video we delve into the transformative journey of our esteemed client, ITC (Independent Trustee Company), through the eyes of Eamonn King, their dedicated Head of IT. With over 7 years of collaboration, ITC has experienced remarkable success by migrating to the cloud and integrating Microsoft solutions, thanks to our expert guidance and support.
The Challenge
ITC’s legacy compliance management system relied on manual processes, including paper-based record-keeping and manual audits. This involved manually tracking compliance requirements, manually maintaining records, and conducting manual audits to ensure compliance with regulations. The system was prone to errors and inconsistencies and required a significant amount of maintenance and upgrades, leading to higher costs over time. Moreover, their existing system was not able to handle large amounts of data or support a growing number of users, making it difficult to scale compliance management efforts. It did not integrate well with other systems, making it difficult to share data and collaborate with other teams. Another drawback was the lack of automation capabilities, making it difficult to track and manage compliance activities, leading to the risk of errors and missed deadlines and hence additional management overhead to avoid this. It also lacked the ability to generate detailed reports, making it difficult to track compliance progress and identify areas for improvement.
The Solution
ITC approached TEKenable with the need for a solution that can help them manage and maintain compliance with various regulations and industry standards. They needed a solution which could ensure data security and privacy, meet audit and reporting requirements, and maintain compliance with laws and regulations such as GDPR. They were facing challenges in managing compliance, such as manual processes, lack of visibility into compliance status, or difficulty in keeping up with changing regulations. They needed a solution which helped them easily track and document compliance efforts and demonstrate compliance to auditors and regulators.
TEKenable provided ITC with a compliance management tool which plugs into the Dynamics 365 Customer Service baseline solution and serves as a process workflow, documentation and repository for the execution and tracking of compliance management. This tool provides real-time monitoring and reporting capabilities that keep ITC informed of any potential compliance issues. Moreover, it provides automated workflow and documentation management, making it easy to stay on top of compliance tasks and ensure that all necessary documentation is readily available.
Key Features
Automated monitoring and reporting: This solution provided ITC with the ability to automatically monitor compliance with regulatory requirements and generate reports to document compliance status.
Risk assessment and management: The solution includes tools for identifying and assessing compliance risks, as well as for managing and mitigating those risks.
Policy management: The solution provides a centralized location for storing and managing organizational policies and procedures data related to compliance.
Auditing and investigation: The solution has the capability to conduct audits and investigations to identify compliance violations and determine corrective actions.
Workflow and collaboration: The solution facilitates collaboration and workflow management among compliance teams and other stakeholders.
Data security: The solution includes robust data security features to protect sensitive compliance-related information.
Integrations: The solution is able to integrate with other systems and platforms, such as ERP, CRM, and HR systems, to ensure comprehensive compliance management.
Scalability: The solution is scalable and is able to accommodate the changing compliance requirements of ITC as it grows.
Moreover, this Compliance Management Solution manages the capture and tracking of:
Complaints
Potential Conflicts of Interest
GDPR Subject Access Requests
GDPR Data Breach
Errors made while processing financial transactions
The new solution helped ITC automate the compliance process, reducing the time and effort required to ensure compliance with various regulations. By automating compliance processes and providing real-time monitoring, this solution helped ITC identify and mitigate risks that could lead to non-compliance. The solution provides a centralised platform for compliance-related communication between different departments, making it easier for employees to stay informed about compliance requirements. Moreover, it provides ITC with detailed reporting on compliance status, allowing ITC to identify areas that need improvement and track progress over time.
On a Tuesday night, in March 2020 at 9pm, TEKenable received a call for help from the Health Service Executive (HSE) via Microsoft. The HSE asked if we could muster a multi-disciplinary IT team to support the Emergency Response Team in the delivery of COVID-19 related systems. The call went out to many reputable IT providers as the HSE realised that the unique situation could not be managed using existing IT systems and business processes.
TEKenable provided seven full-time staff into the HSE by 9 am, the day after the 9 pm request was received, some on-site with the Response team in Dr Steeven’s Hospital in Dublin and some working remotely. Over the coming days KPMG, EY and PwC also responded with small teams or individuals.
What was required of us was not known at this time.
THE CHALLENGE
The immediate need was to design, build and deploy a Contact Tracing System. The system was to be designed, developed, delivered and live in a week and a half. It was to be delivered to circa 1200 users spread over multiple locations who were drawn from different disciplines. The first team to use the system would be the Irish Army, who were busy turning the ground floor of the hospital into a contact tracing centre.
THE SOLUTION
Working long hours and weekends, TEKenable collaborated on the design with the HSE and the Army, built the Contact Tracing Application, deployed it to the call centre and clinicians using a Low Code platform, and went live within the one and a half weeks deadline.
The system receives laboratory test results from COVID testing centres, triggers the initial call to positive patients, gathers details of who they have been in contact with, contacts them, does a basic medical assessment of their condition, deals with special cases such as healthcare workers and other persons with a large number of potential contacts as well as family and friends contacts. The system is a key tool in the reduction of the rate of spread of the viral outbreak.
Contact Tracing is not the only project that we have delivered in this emergency. Others include data collection via mobile applications and portal interfaces that capture data points that are critical for effective crisis management and that are not captured in any current IT systems. We are currently in the process of delivering a temporary hospital management system that addresses bed allocation, patient tracking, equipment assignment and also working on building software that is optimising the testing of potential COVID patients in temporary test centres.
As can be seen from the image below, we have also been responsible for the delivery of many other projects.
The projects include:
National Ambulance Service Capacity Monitoring;
Fatality Tracking;
Hospital Bloodstock Level Management;
Offers of Assistance;
Lab Data Collection;
Mortuary Remains Tracking;
Data Governance Access Management and
Temporary Staff Recruitment.
Additionally, we have collaborated with other service providers in creating a Data Lake for information gathering and using data visualisation tools to deliver key data and trends to the crisis management team in near real-time.
We will remain engaged with the HSE as long as the requirement persists and we continue to bring value.
We have recently integrated the highly publicised Mobile App as a data source for the Contact Tracing system and at the time of writing (August 2020) have just been awarded a contract to implement a National PPE (Personal Protective Equipment) ordering and stock management system for the HSE. This will also be delivered using the Power Platform.
THE OUTCOME
The outcome is two words – Lives Saved.
We played a small, but key, part in helping to keep people who were exposed to the virus, but unaware of that, away from others, in enabling the Emergency Response Team to have the data that they need to make informed decisions and in ensuring the effective use of finite resources. We did all this in weeks compared to a “normal project” of this scope that would have required many months, if not years to deliver, and we did so while remaining compliant with GDPR and IT security considerations.
The author of this document has 35 years of bespoke software delivery experience ranging from safety-critical systems, financial services and healthcare and I have literally never seen systems designed and developed so fast and so successfully in the context of an evolving situation, in a very stressful environment and with many dispersed stakeholders. This can become a model of software delivery for the future.
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