Technology: Microsoft Dynamics 365 Business Central

Transforming Trinity College Dublin’s Data Landscape

The Challenge

Trinity College Dublin embarked on a comprehensive Data Transformation initiative, aiming to leverage its data assets for cost reduction, research growth, and improved decision-making. As part of this initiative, the university launched an enterprise Data Hub, which serves as a central data repository for Business Intelligence and Integration Services. The goal was to implement a modern data platform, providing a single data pipeline for reporting, analytics, and application integration requirements.

They faced challenges in efficiently managing and leveraging their diverse data sources. The university required a solution that can pipeline both “full datasets” and “changes only datasets” to targets during the application data integration process. Additionally, there was a need to package data into high-fidelity products tailored for consumption by various stakeholders, including students, applicants, and staff. The client emphasised the importance of treating each data product as a valuable entity within the university, iterating over them in prints and assigning ownership.

The Solution

TEKenable proposed a comprehensive solution aligning with industry best practices and the specific needs of Trinity College Dublin. The solution involved validating the reference architecture, extending it to a solution design, and selecting appropriate products. The proposal included the implementation of a “Data as a Service” platform, pipelining data from source systems to the Enterprise CRM, with a focus on applicant data.

The Outcome

The implementation of the Data Hub has transformed Trinity College Dublin’s data landscape:

● Modernised Data Infrastructure: They now have a unified data architecture and centralised data warehouse.

● Strategic Enablement: The new data hub supports IT, communication, and engagement strategies with high-quality data.

● Scalable Platform: The solution meets current needs and is built for future expansion.

● Expert Implementation: TEKenable’s data expertise were crucial in achieving the transformation goals.

● Tailored Excellence: The project reflects a commitment to best practices and customised solutions for the university.

TEKenable’s solution has become a cornerstone of Trinity College Dublin’s IT and engagement strategy, showcasing their expertise and commitment to delivering tailored, future-ready data platforms.

Contact us to find out more about how we can help support your business transformation journey.

Agile Partnership, Lasting Results: Nua Healthcare and TEKenable’s Digital Journey

The Challenge

Nua Healthcare, a leading provider of mental health and intellectual disability services in Ireland, faced a need to streamline patient information management across its expanding network of facilities. With the opening of several new facilities, there was an urgent requirement for a centralised, paperless system that could handle sensitive clinical data such as risk ratings, clinical notes, and daily updates.

The digital application was developed in tandem with the construction of the facilities, creating a unique challenge where both the infrastructure and the technology had to be ready simultaneously. This parallel timeline demanded daily coordination and swift decision-making between the TEKenable and Nua Teams to ensure alignment on system readiness, while accommodating multiple tiers of user access and adhering to stringent regulatory requirements.

The Solution

After evaluating several off-the-shelf healthcare record systems, Nua Healthcare found that none offered a complete fit. Instead, they partnered with TEKenable to build a custom application tailored to their specific needs. Leveraging Microsoft Dynamics, TEKenable developed a solution that allowed nursing staff to capture and manage patient documentation directly within the platform.

  • Tailored, Cost-Effective Solution: TEKenable developed a custom-built application that met all of Nua’s needs without compromise.
  • Clear Requirements and Rapid Execution: A well-defined set of system requirements were set out, which created an efficient delivery.
  • Strong Working Relationship: The relationship was built on a mutual commitment to meeting tight deadlines.
  • Scalable and Ongoing Support: The success of the initial implementation has led to further developments

The Outcome

TEKenable successfully delivered a secure, custom-built digital application in parallel with the construction of Nua Healthcare’s new facilities, meeting a tight launch deadline without compromising on quality or compliance.

Since the initial rollout, a second version has been completed, and the partnership continues to evolve with new AI-powered products in development – positioning Nua Healthcare for long-term digital innovation.

Contact us to find out more about how we can help support your digital transformation journey

Revolutionising Operations and Driving Success at Farrell Furniture

The Challenge:

Farrell Furniture, a leading full-service furniture solutions partner in Ireland, faced challenges in managing their operations efficiently due to their high-volume and complex manufacturing process and the use of existing ‘Legacy’ technology. Their business processes were extensively manual and excel based, causing errors, confusion, and delays, impacting product and customer delivery, and hampering expansion into new markets. To address these critical needs, Farrell Furniture partnered with TEKenable to implement a customised cloud-based solution using Microsoft Dynamics 365 Business Central and Microsoft Dynamics CRM, capable of meticulously tracking inventory and profitability on a project-by-project basis and remaining at the forefront of technological evolution through a continuous improvement release cycle.

The Solution:

Farrell Furniture faced issues with their ‘Legacy’ technology and manual processes, which hampered growth, expansion into new markets, and incurred increasing costs. To address these issues, they engaged TEKenable to deliver a Digital Transformation program, leveraging their expertise in ERP using Microsoft Dynamics 365 Business Central and Microsoft Dynamics CRM. TEKenable crafted a solution that seamlessly integrated all aspects of Farrell Furniture’s operations, sales, and finance, including sophisticated management capabilities across Sales, Manufacturing, Projects, Finance, and Inventory. They also introduced innovative tools like Optical Character Recognition (OCR) and advanced Expense Management systems to streamline operations, reduce manual effort, and enhance overall efficiency. The implementation of Business Central delivered a fully automated Configurator quote/sales to procurement and order fulfilment, triggering stock replenishment, and underpinned by a warehouse barcoding system for stock allocation and movement tracking. This was completed with field service and customer service ability to close the loop from first contact to fully completed order and financial update.


The Result:

The implementation of a future-proof ERP cloud solution using Business Central and Dynamics CRM has revolutionised the way Farrell Furniture manages its business. They now have a fully integrated system that includes sales, finance, inventory management, manufacturing, and project management, allowing for comprehensive analysis and management of profitability and costs. The system’s native Planning functionality enables efficient procurement and scheduling of raw materials and production, while the adoption of standard marketplace addons and banking integration enhancements has led to significant efficiencies. One of the most impactful results is the ability to access Business insights and real-time analytics, empowering Farrell Furniture to make data-driven decisions for strategic planning and long-term success. Through their partnership with TEKenable and the implementation of Microsoft Dynamics 365 Business Central and Microsoft Dynamics CRM, Farrell Furniture has streamlined and enhanced its operational capabilities and positioned itself to thrive in a competitive and technologically advanced business landscape.

HSE – Positive Antigen Results Reporting System

THE CHALLENGE

The HSE turned to us (TEKenable) to build an online portal where people could register a positive antigen test. The portal had to be live within an extremely tight deadline, we built it and it took just 7 days from request to go live.

From 14/01/2022, people who test positive on an antigen test will be able to upload their results directly to the Antigen Positives Portal (hse.ie). From there, the close contact details can be entered and that will flow into a management system. Close contacts will then get contacted in the same way that happens through the PCR system.

The online portal is being introduced after Cabinet approved a number of changes to rules around close contacts. The new rules that came into operation will allow thousands of people who are staying at home to return to the workplace.

THE SOLUTION

Anyone uploading their positive antigen test to the HSE website will be asked to submit their contact details, PPS number, the date they had a positive antigen test result, and select the reason they took an antigen test. The HSE says the online portal is anonymous, and the name or number of the positive case will not be shared with their close contacts.

The current guidance is for anyone with symptoms to take an antigen test. If that antigen is positive, people are now asked to log their results and isolate for seven days.

Close contacts will then get contacted in the same way that happens through the PCR system. Logging an antigen test on the portal does not qualify people for a recovery cert, a PCR test or a professional antigen test is required to receive the certificate.

THE OUTCOME

People will now be able to register a positive antigen test directly through the HSE website. The portal can be used to report a positive antigen test and list close contacts.

The system will also ensure that close contacts are given the correct public health advice. Up until recently, the only cases that were reported by health officials were those confirmed by a professional PCR test.

Dublin City University’s Professor of Health Systems, Anthony Staines, says the antigen testing changes are welcome. “Antigen testing is part of the solution to managing Coronavirus in any society,” he said.

“The ability to record positive antigen tests will start to give us a better idea of how many cases of Coronavirus are in the country because we’ve lost sight of that at the moment because the testing system is overwhelmed.”

Anthony Staines – Dublin City University’s Professor of Health Systems

Independent Trustee Company – Microsoft Dynamics 365 Platform

Independent Trustee Company (ITC) is one of Ireland’s leading providers of self-administered pensions with over €1.2 billion of client funds in 4,000 pension structures.  Established in 1992 and employing almost sixty staff, ITC also acts as a trustee of self-administered schemes, private trusts and larger occupational schemes. Moreover, ITC is among one of the founding members of the Association of Pensioneer Trustees in Ireland.

THE CHALLENGE

ITC realized that its existing legacy system was incompatible with new business needs. A huge number of spread sheet macros had grown up across the organisation, making the work look chaotic, untidy and all over the place. Many of organization’s processes were still quite manual and crying out to be automated. A new platform was needed to make business processes more efficient and effective, without increasing headcount.

A thorough analysis and mapping of business processes, which needed transformation, was done, resulting in a list of more than forty processes, ranging from complex scenarios like adding new customers, which required digital signatures and AML compliance, through to simpler processes like ‘transfer of funds’, where customers wished to allocate money between investments, which needed to be revamped.

THE SOLUTION

ITC turned to us (TEKenable), its long-time technology services provider, with years of experience in providing companies with innovative, modern IT systems to integrate with their existing legacy systems. Having worked with ITC for more than a decade, we were intimately aware of the company’s existing IT infrastructure.

We earlier worked with ITC to eliminate paper-based processes and built iTrust – a platform holding details of all client investment information. This project was a huge success, reducing costs significantly, making business more efficient and positioning ITC to thrive despite the severe recession that hit in 2008.

“ITC is a very successful company and has built a very strong position in the market for self-administered pensions. The challenge now is to grow revenues by winning new business and to do this without a big increase in headcount. Deploying Phase 1 of our new platform will allow us to manage new customers acquisition more efficiently and to better serve our customers, once we on-board them.
We’re happy we selected Dynamics and we look forward to working closely with TEKenable to deliver Phase 2.”

Eamonn King – Head of IT dept. at ITC

After long discussions within the client ITC, it was decided that the solution will be implemented in an array of phases, with Phase 1 of ‘quick wins’ and high impact improvements and a Phase 2 to further extended automation across the business.

Phase 1 is complete and operational where TEKenable provided ITC with a platform – Microsoft Dynamics 365 – which best met their vision for proficient business operations. Dynamics 365 was successfully implemented and integrated well into the existing Office 365 environment. ITC already had access to SharePoint under its E3 license, so it made sense to integrate Dynamics with SharePoint for document storage and management.

THE OUTCOME

The solution has enabled ITC to manage all the activities involved in onboarding a new client – entirely through Dynamics 365. It is also integrated with iTrust, the bespoke ITC system holding customer account and investment information.

Moreover, the solution eliminated a wide range of manual processes and enable ITC to use one centralized system for clientele management. It also enabled ITC to save human capital costs, enhanced their business activity, and lowered the cost of maintaining exhausted and weary old systems in place.

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