Technology: Custom Development

Empowering Enterprise Intelligence with AI-Powered Document Chat

The Challenge

A global enterprise specialising in third-party software support faced a significant obstacle: the majority of its institutional knowledge was buried in unstructured formats, emails, documents, and presentations. This made it difficult for teams to access critical information quickly, impeding decision-making and collaboration. The organisation’s IT environment was fragmented, these siloed systems created inefficiencies, hindered cross-functional reporting, and limited the company’s ability to scale effectively.

The Solution

TEKenable initiated the engagement with a strategic IT architecture review, identifying opportunities to modernise the client’s data landscape using Microsoft technologies. A key recommendation was the deployment of TEKenable’s “Chat with Your Documents” solution, a secure, Azure-based SaaS platform powered by Generative AI.

Key features included:

  • Multi-domain chat experiences tailored to departments like HR, Legal, and Sales.
  • SharePoint integration for domain-specific content management.
  • Real-time analytics and monitoring via Azure Log Analytics and Application Insights.
  • Optional enhancements like natural language querying of SQL databases and Power BI visualisations.

The Outcome

After a successful proof of value, the solution went live in production in early 2024. The impact was immediate and measurable:

  • Faster access to knowledge: Employees could retrieve insights from unstructured data in seconds.
  • Smarter decision-making: AI-curated responses provided context-aware guidance.
  • Greater efficiency: Non-technical users could independently access the information they needed.
  • Future-ready architecture: The platform laid the foundation for broader AI and data initiatives.

This project illustrates how TEKenable’s blend of strategic consultancy and AI innovation can unlock the full potential of enterprise knowledge, turning complexity into clarity and data into decisions.

Contact us to find out more about how we can help support your digital transformation journey

RelateCare’s Journey to Data Excellence

RelateCare’s Journey to Data Excellence with TEKenable | Customer Testimonial (Podcast)

RelateCare leverages its experience in healthcare and customer service, to provide top-notch contact center services. Based in Waterford, they serve both the healthcare sector in Ireland and the US, with around 1,000 agents in Ireland and a few hundred in the US, making them a significant player in the industry.

Listen to Tim O’Byrne’s (Group Chief Financial Officer, RelateCare) podcast, as he details their journey with TEKenable.

Choosing the Right Partner

After an extensive RFP process involving several parties from the US and Ireland, RelateCare selected TEKenable as its partner. The decision was driven by TEKenable’s client-focused approach, flexibility, and willingness to challenge and improve RelateCare’s thinking 

TEKenable’s ability to listen to RelateCare’s needs and provide innovative solutions made them stand out from other contenders.

Tim appreciated that TEKenable challenged their way of thinking, rather than just accepting their requests without question. This approach demonstrated that they were a good partner, as they provided valuable insights and suggestions for alternative solutions.

RelateCare’s journey with TEKenable underscores the importance of recognising limitations and finding the right partner to support technical needs. By collaborating with TEKenable, RelateCare has successfully built a robust and efficient data management system, enhancing their service delivery and customer satisfaction. This partnership has not only addressed RelateCare’s current challenges but also positioned them for future growth and innovation 

“My key message for you today is that we recognise our limitations. It’s okay for everyone to admit that if you’re not a tech expert, you need to seek support elsewhere. The most important thing is to find the right partner. We were fortunate to find TEKenable as the right partner for us,” – Tim O’Byrne, RelateCare

HRB LINK – A Unified Health Information System

The Health Research Board (HRB) is a statutory body under the aegis of the Department of Health.  The Health Research Board (HRB) is Ireland’s lead agency supporting and funding health research. The HRB’s mission is to improve people’s health, patient care, and health services by leading and supporting research and generating knowledge, then promoting its application in policy and practice. The HRB focuses on research that helps to drive innovation in Ireland’s health system and supports economic development.

The HRB manages five national health information systems namely:

  • National Drug Treatment Reporting System (NDTRS)
  • National Psychiatric Inpatient Reporting System (NPIRS)
  • National Intellectual Disability Database (NIDD)
  • National Physical and Sensory Disability Database (NPSDD)
  • National Drug-Related Deaths Index (NDRDI).

THE CHALLENGE

These information systems provide information regarding disability service, admission and discharge of patients, alcohol and drug treatment, and record of deaths related to drug abuse for policy, service planning, and research. So there were five systems in place, which were doing more or less the same job, each for a different health segment.

This created challenges regarding support and maintenance of infrastructure as each system required a separate set of service providers, additional cost in staff training, and overhead expenses. Moreover, due to the lack of integration within systems, getting timely access to updated information was time-consuming.

THE SOLUTION

HRB chose TEKenable to provide them with an integrated, unified system that consolidates all the five national health information systems into a single platform where data regarding alcohol/drug treatment and disability services can be accessed and updated when required by the health service providers.

TEKenable through its Digital Systems service worked in collaboration with the HRB to develop a unified national health information system. This information system is used by a varied set of health service users from service providers such as St. John of Gods and addiction treatment centers to subgroups within the HSE and Dept of Health and Children such as. Local Health Offices.

THE OUTCOME

The information this system helps to capture and maintain is used in strategic HRB research and reporting, annual reports, and HSE service provision planning in 5-year strategic slices.

The new national health information system has not only transformed how the HRB gathers national health data, but also generated substantial cost savings through consolidating five individual information systems onto one platform and removing multiple suppliers in providing services and support, and maintenance.

Accessing different data sets and reports has become easy as all the information is available on a single platform. Given the sensitivity of the information, special attention has been paid to the design of LINK to ensure data quality, privacy and security.

An Post – Publicity Post Website Platform

An Post is the state-owned provider of postal services in the Republic of Ireland, providing a “universal postal service” to all parts of the country as a member of the Universal Postal Union. Its business is split between two main areas (i) Mails & Parcels – which includes their rapidly growing eCommerce and mail marketing businesses, and (ii) Retail – including all expanding financial, and post office services providing a trusted gateway to government services both online and in person. An Post has approx. 7,600 staff and operates through approx. 950 post office locations, making it Ireland’s largest employer.

THE CHALLENGE

The implementation of the new EU GDPR policy, new data privacy, and opt-in rules impacted various digital channels such as Email and SMS marketing. This opened a great opportunity for services like Publicity Post, a leaflet delivery service offered by An Post for businesses to market their products. As mail and leaflet services like Publicity Post are an opt-out channel – i.e., recordable opted-in consent is not required, which is permitted by the principle of legitimate interest.

THE SOLUTION

This positioned Publicity Post extremely well in this new GDPR era as a very impactful and competitive marketing channel. And so, it is in this environment that An Post sought to digitally transform Publicity Post, making it more automated, sales, and customer-centric, whilst also aiming to capitalize on the new GDPR opportunity.

TEKenable, along with our partner Strata3, built a user-friendly e-commerce website for An Post where customers can easily log in and set up their own leaflet campaign. The website also provided a unique option of Print &  Delivery or Delivery Only, where users can select from a variety of leaflet size options, choose their delivery zones, time period for delivery, and immediate pricing based on the number of delivery addresses.

Moreover, it provided users the option to pay for the campaign by simply using their card or account. The front-end design was developed by Strata3, while TEKenable provided all the back-end administrative support systems for the service, to ensure the smooth flow of data and information between users and An Post.

Publicity Post Web Outlook

THE OUTCOME

This new Publicity Post system helped An Post successfully target new SMEs and enterprise customers. Simple and user-friendly design helped in onboarding new customers for An Post.

https://publicitypost.anpost.com

This not only increased revenue, but also ensured service efficiency, saving a lot of time which An Post staff earlier consumed in taking orders on the phone, tracking the delivery of leaflets, and updating customers about the progress of their campaigns.

This project ensured An Post’s success in achieving its two main and overriding business goals i.e. to increase the existing enterprise customer base by enhancing their experience and to target new SMEs with a service offering that meets their business needs.

Cloud-based Electoral Portal for Dublin City Council

Dublin City Council (DCC) is the democratically elected body that governs Dublin City. It is the largest Local Authority in Ireland. DCC has implemented a hybrid Azure cloud-based electoral portal http://www.voter.ie for the citizens residing in the four local authorities; Dublin City Council, Fingal County Council, Dun Laoghaire Rathdown County Council, and South Dublin County Council. 

Some of the Voter.ie DCC and TEKenable Team

THE CHALLENGE

There are currently over 899,000 people entitled to vote in the four local authorities. Each year there are on average 25,000 people who reach the eligibility age to vote in the Dublin region. In 2018, it was an exceptionally busy year, and 43,312 electors registered to vote in the Dublin region. In any given year, DCC expects over 64,000 changes to electorate details and wanted an electoral portal that would be the go-to portal for new and existing voters.

THE SOLUTION

Following a comprehensive tender evaluation process, TEKenable was chosen as the technology provider to design, build, test, and support the electoral portal using our Digital Systems Service.

Screen Shot from Voter.ie web site

The project involved a great deal of complexity incorporating the integration with Azure Cloud and on-premise databases, integration with the Department of Social Protection MyGovID system, and integration with the existing electoral user information database. As the electoral portal would not be only processing sensitive personal data but would be doing so in the context of the electoral process, protecting the confidentiality, integrity, and availability of the data was critical. 

The solution had to guard against attempts to disrupt or alter the outcome of the electoral process which prioritized data protection, data privacy, and data security for Dublin City Council. The solution can seamlessly respond to spikes in demand that may be occasioned by pending filing deadlines or other events. 

THE OUTCOME

For Dublin City Council, the electoral portal will provide the benefit of automating much of the current manual processes in changing the personal and contact details of voters in the various local authorities which will reduce the cost and administrative overhead substantially.

TEKenable delivered a highly secure, scalable, available, and user-friendly electoral portal that will address the voter search, voter registration, and change detail requirements of the existing and future electorate of the greater Dublin region for decades to come with the possibility of extending this coverage nationally in the future.

A comment from the Minister of State for Local Government and Electoral Reform “I see this as an important step towards the Government’s plan to improve and modernize the electoral registration process.” is provided in https://www.irishtimes.com/news/politics/new-online-voter-registration-available-for-dubliners-1.3871931

Search Our Website

Search for relevant content by typing in the search box below

Get in Touch with TEKenable

Get in Touch with TEKenable