Revolutionising Operations and Driving Success at Farrell Furniture

The Challenge:

Farrell Furniture, a leading full-service furniture solutions partner in Ireland, faced challenges in managing their operations efficiently due to their high-volume and complex manufacturing process and the use of existing ‘Legacy’ technology. Their business processes were extensively manual and excel based, causing errors, confusion, and delays, impacting product and customer delivery, and hampering expansion into new markets. To address these critical needs, Farrell Furniture partnered with TEKenable to implement a customised cloud-based solution using Microsoft Dynamics 365 Business Central and Microsoft Dynamics CRM, capable of meticulously tracking inventory and profitability on a project-by-project basis and remaining at the forefront of technological evolution through a continuous improvement release cycle.

The Solution:

Farrell Furniture faced issues with their ‘Legacy’ technology and manual processes, which hampered growth, expansion into new markets, and incurred increasing costs. To address these issues, they engaged TEKenable to deliver a Digital Transformation program, leveraging their expertise in ERP using Microsoft Dynamics 365 Business Central and Microsoft Dynamics CRM. TEKenable crafted a solution that seamlessly integrated all aspects of Farrell Furniture’s operations, sales, and finance, including sophisticated management capabilities across Sales, Manufacturing, Projects, Finance, and Inventory. They also introduced innovative tools like Optical Character Recognition (OCR) and advanced Expense Management systems to streamline operations, reduce manual effort, and enhance overall efficiency. The implementation of Business Central delivered a fully automated Configurator quote/sales to procurement and order fulfilment, triggering stock replenishment, and underpinned by a warehouse barcoding system for stock allocation and movement tracking. This was completed with field service and customer service ability to close the loop from first contact to fully completed order and financial update.

The Result:

The implementation of a future-proof ERP cloud solution using Business Central and Dynamics CRM has revolutionised the way Farrell Furniture manages its business. They now have a fully integrated system that includes sales, finance, inventory management, manufacturing, and project management, allowing for comprehensive analysis and management of profitability and costs. The system’s native Planning functionality enables efficient procurement and scheduling of raw materials and production, while the adoption of standard marketplace addons and banking integration enhancements has led to significant efficiencies. One of the most impactful results is the ability to access Business insights and real-time analytics, empowering Farrell Furniture to make data-driven decisions for strategic planning and long-term success. Through their partnership with TEKenable and the implementation of Microsoft Dynamics 365 Business Central and Microsoft Dynamics CRM, Farrell Furniture has streamlined and enhanced its operational capabilities and positioned itself to thrive in a competitive and technologically advanced business landscape.

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