Salesforce Platform – Service Cloud
Is your service team overwhelmed by a large number of manual processes?
By replatforming to Salesforce Service Cloud, you’ll be empowered to increase your customer support team efficiency and deliver customer experiences that delight! Service Cloud is a complete service solution built on the Salesforce platform that lets you quickly adapt to change, to deliver trusted service from anywhere.
TEKenable’s certified Salesforce consultants can leverage Sales Cloud implementation in the best possible way for your business ecosystem. You will be able to:
TEKenable’s certified Salesforce consultants can leverage Sales Cloud implementation in the best possible way for your business ecosystem.
You will be able to:
- connect your customer data to your service experts
- connect your customer to your branded solutions
- close tickets fast with AI and knowledge bases
- give your customers a personalized experience that will keep them coming back.
Synchronize consumer data from multiple
systems into one single page.
Synchronize consumer data from multiple systems into one single page.
Social Customer Service
This feature helps deliver service on the social media platform itself without asking the customer to visit separate web pages for interaction.
AI Powered Interactions
Support your service experts with expert solutions and AI powered interactions.
360 Customer View
Connect your business departments with a single view of your customer data, and grow your relationship with them.
Customer Self Service
It allows customers to help themselves by helping each other. Many tools are available for self service on various troubleshooting requirements.
Process Automation
Automate service processes, streamline workflows, and find key articles, topics, and experts to support your agents and delight customers.
Scalability
Increase workload size within existing infrastructure from boutique support to large scale support centers.
Why implement Salesforce with TEKenable?
We have core BA, PM, and QA teams whose focus is on success and are ISO 9001 certified for delivery,
We have a strong support capability and can manage your project moving from hypercare to BAU tickets and administration tasks for your
Salesforce organization.
We have proven track record of delivery into enterprise customers.
Proven Track Record of Delivery into Enterprise Customers
and many more…
Over 150 Experienced Experts in Cloud and Low Code Platforms
Guaranteed a High Standard of In-House Expertise
Proven Track Record of Delivery into Enterprise Customers
Over 150 Experienced Experts in Cloud and Low Code Platforms
Guaranteed a High Standard of In-House Expertise
Customer Success Stories
Talk to a Salesforce Expert
Let us analyze your needs in sales automation, suggest a solution with an optimal cost-functionality balance, and assist with its implementation.
