MX Platform Event – Hosted by MFCU and TEKenable

Member Experience Platform Event -
Hosted by MFCU & TEKenable

Join us for an exclusive event where we unveil how the MX Platform is helping Credit Unions build seamless, personalised, and intelligent member journeys.

Member Experience Platform Event

Transforming Member Engagement with the Member Experience Platform

Member expectations are evolving rapidly—and Credit Unions are evolving with them. Join us for an exclusive event where we unveil how the MX Member Experience Platform is helping Credit Unions build seamless, personalised, and intelligent member journeys.

This session will showcase how a unified, real‑time member 360, integrated digital onboarding, AI‑driven insights, and automated workflows are reshaping operational efficiency and enhancing service delivery across the sector.

Event Details

Date: Thursday, 5 March 2026

Time: 11h00 – 13h00 (GMT)

Venue: One Microsoft Place, Dublin, Ireland

Cost: Complimentary (by registration)

What to Expect:

How to streamline onboarding and reduce manual processes
Real examples of enhanced member engagement through unified data
Demonstrations of AI‑powered insights and automated communication
Practical steps to modernise operations with a scalable, secure platform
Members and staff stories — based on the Member First journey (presented by Fiona Cunningham, CEO of Member First Credit Union)

Who should Attend:

Credit Union leaders, operations teams, marketing, member services, and anyone focused on digital transformation, member engagement, or service excellence.

Fill in the below form to secure your spot:

1. Plan

We determine the capabilities that the Bot will have, the systems that it needs to interact with and how that will happen and pre-train the Bot with the language and transaction understanding that it will need.

2. Build

We build Low Code platform solutions using OneReach.ai and bespoke software based bots which are built using C#.NET on the Microsoft Bot Framework on the Azure cloud platform. We use Cortana Intelligence services from Azure for Language Understanding and a means to connect to the channels that the Bot will use.

3. Test

We encompass the usual software test, but also a cognition test in which we ask that you pretend to be customers and (ideally using actual call centre conversations) test the Bots understanding.

4. Publish

We make the Bot operational in the Clouds.

5. Connect

We make the Bot visible through the channels it will use to communicate. Apart from the web browser interface these include: Slack, Skype, Messenger, Teams, etc.

Customer Success Stories

"When the challenge has been set, they've always met it and exceeded it... no problem is too big. They have never let us down, they're just so competent. And yeah, they're brilliant."

"The content we create at Amara would be nothing without your top-class expertise and skills. We are so grateful to be partnered with such a high-quality team."

"EcoVadis is in hypergrowth, therefore we need a partner that can support this growth with quality and care, TEKenable has helped us turn challenges into opportunities by providing excellent advisory and outstanding services. We are extremely grateful to have partnered with TEKenable as our strategic partner as we scale our Salesforce team."

“Over the past number of years, we have partnered with TEKenable in developing our CRM platform on MS Dynamics. They applied the full package of skills and an agile methodology from solution design, development, and test, through to post-implementation support in what has become a hugely effective partnership. The team brought expertise and insight into using Dynamics to its full capability, including envisioning use cases from the broader Microsoft suite of packages. We have revitalised our CRM platform and continuously improved it with regular and predictable releases. I recommend TEKenable as a technology partner that is trustworthy, practical, effective, insightful, and one that punches above its weight in the marketplace.”

Transformation

Artificial Intelligence

Data

Technology

Industry Solutions

Insights

About Us

Member Experience Platform Event - Hosted by MFCU & TEKenable