TEKenable Application Managed Services takes over responsibility for software systems where your in-house IT team does not have the capacity, desire or skills to manage, maintain or migrate the software. We apply a Managed Service SLA and proven process to ensure that your application is cared for enabling you to be confident of a good service to your users and a responsive service to your IT team.
- My application is business critical and needs better support and management than it has today?
- My application is unreliable or its performance is poor?
- My application is costly to maintain, operate or enhance?
- My application is not covered with a support SLA that matches the business need?
- My enhancements or changes take a long time, are costly or do not work as expected?
- My current vendor's performance is lacking or they are no longer interested or available?
- My application's Security has not been reviewed in a long time?
- My application is using legacy technology and I am thinking of migrating it to a modern technology platform?
Do you have an Application that is not getting the care and attention that it needs? If you answer yes to any of the questions below then you will benefit from talking to our Application Managed Services team:
- Managed SLA - Gold, Silver and Bronze SLA levels
- Help Desk
- Performance and Availability Monitoring and Alerting
- Fault Rectification
- Planned Enhancements
Services that we can provide under the Application Managed Service team include:
- Capacity Planning
- Disaster Recovery
- License Review (with a view to saving money)
- Certified SQL Server DBA services
- Technology Update
- Technology migration from Delphi, VB6 etc to .NET
- Security Review and Improvement
- Health Checks
- Cloud Migration
- Infrastructure Managed Service - through our partners
Service Add-Ons include:
TEKenable have been a Microsoft technology platform services provider for 13 years and we have capabilities in most Microsoft products including .NET, SQL Server, SharePoint, Dynamics CRM, Dynamics AX Retail as well as Mobile Applications on iOS, Android and Windows and many legacy technologies. All services are delivered under ISO9001:2008.
We provide Application Managed Services currently to over 30 companies, mostly large enterprise organisations with business critical systems in a range of vertical markets from Financial Services through Healthcare and Retail. Systems under Management include Funds trading for Life and Pensions, Pre-Paid Debit Card Processing for banks in Ireland and the UK, Billing and Pricing, Loyalty and AX EPOS in Retail.
We have a well proven methodology for an Application Managed Services engagement, contact us to learn more.